Frequently Asked Questions
Are all of your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. As a company, we do not condone animal testing, in fact we are Leaping Bunny-certified. In that regard, we will only work with vendors that follow the same principles as us.
What skin types are Sentiel products suitable for?
All our products are suitable for all skin types. We do not have any known irritants in any of our products.
What ingredients are excluded from your products?
We formulate our products with absolutely no parabens, phtalates, sulfates (SLS/SLES), silicones, petrochemicals, drying alcohols, synthetic dyes, synthetic fragrance, mineral oil, chemical screens (avobenzone, octrocrylene, oxybeznone, ecamsule.
Where is my order?
Orders placed on our website will be processed and shipped within 1-2 business days. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase.
When you receive your order, tag us @SentielSkin.
How much is shipping?
Shipping is free within the continental United States. Please note that we do not currently ship to freight forwarding locations, PO Boxes, Military (AFO/FPO).
When will you launch your next product?
Sign up for our e-mail newsletter for the latest updates, we will make any announcements there first.
Do you ship internationally?
Yes, we ship internationally. Please go through the checkout page to check the shipping rate to your country.
What is your returns policy?
If you are not happy with your purchase for any reason, please let us know and we will be happy to assist. E-mail us at email@example.com within 30 days of purchase. For reasons of health and safety we will only be able to offer a refund on unused items, no exceptions. Once we receive your package, your refund will be issued to your original payment method within 8-10 business days.
I would like to sell your products in my salon, spa or retail store. How do I open a wholesale account?
For any wholesale inquiries, please e-mail firstname.lastname@example.org.